Helpdesk Portfolio
Helpdesk specialist in AD/M365/Intune, VPN and endpoint troubleshooting, with PowerShell automation and clear communication that reduces resolution time and raises CSAT.
Skills
Tech Stack
Languages
CC++ZigRustJavaLUA/JSON/XML
Web & Tools
HTML, CSS and JavaScriptTypeScriptPHPLaravelNext.jsVue.jsTailwind CSSSQLDocker
Support
- Windows 10/11 issue resolution and user onboarding
- Microsoft 365 account support and email troubleshooting
- Ticket handling with clear SLAs and CSAT focus
- Remote support using industry tools
- Clear communication to non‑technical users
Identity
- Active Directory account lifecycle and group management
- Password resets, MFA enrollment and access requests
- Azure AD and Intune integrations
- BitLocker and device encryption policies
Endpoint
- Imaging, device setup and driver issues
- Intune device compliance and profiles
- Printer, VPN and remote access support
- GPO management and policy troubleshooting
Networking
- DNS/DHCP, IP addressing and connectivity troubleshooting
- Wi‑Fi authentication and captive portal issues
- Firewall policies and VPN configuration
- Packet capture and analysis (Wireshark)
Automation
- PowerShell scripts for AD/M365 provisioning
- Batch automation for repetitive tasks
- Documentation and runbooks for repeatability
- Ticketing integrations and workflow improvements
Contact
Open to helpdesk roles and support contracts.